Securus Technologies won a major award for its customer service and contributions to the community as a whole. At the 11th annual Gold Stevie Awards, Securus Technologies received the Gold Stevie® Award in the Best Customer Service Training Department category.
Securus Technologies is a Dallas, Texas, based company that specializes in the development and implementation of technology solutions for the civil and criminal justice systems. The company serves 3,450 public safety, law enforcement, and corrections agencies in the North America. At the present time, serves the needs of over 1.2 million inmates located in correctional facilities in North America.
Sponsors of this year’s Stevie Awards include Sales Partnerships, Inc. and ValueSelling Associates, Inc. The Stevie Awards are one of several international awards programs undertaken internationally each year. Other awards programs include the International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service.
The 11th annual Gold Stevie Awards were held in Las Vegas an Caesar’s Palace in March. The event gathered over 600 corporate executives from across the globe, including the CEO of Securus Technologies, who accepted the distinction on behalf of the company.
The awards program involved over 77 judges who reviewed over 2,300 nominations for the 2017 cycle. The number of nominations was up 10 percent over the previous year. In the category in which Securus Technologies won an award, the judges analyzed a company’s customer service operation. The examination included a consideration a company’s responsiveness to issues and problems, and whether the company demonstrates improvement in its customer service practices from one year to the next.
The judges also paid attention to a company’s more general contribution to the community. In the case of Securus Technologies, a major focus of its technological solutions, products, and services is public safety.